Shipping FAQ

How much does shipping cost?

Free standard shipping on all orders over $100 Australia wide. 

How do I track my order?

Once your order has been dispatched, you will receive an email with your tracking information that you can then track your order through.

All Australian orders are shipped via Australia Post;

https://auspost.com.au/mypost/track/

How will my order be shipped?

All orders are shipped via Australia Post

How long will my order take to be shipped?

All orders will be dispatched from our warehouse within 24-48 hours of purchase.

Can I change my shipping address?

Be sure to send an email to hello@dewylewyskincare.com as soon as you can with all details including your order number and your updated address. The more information you give us, the sooner they can try and change your information. Make sure you enter ‘Urgent: Change wrong address’ in the subject line to ensure our team can action this as quickly as possible.

Orders submitted on dewylewyskincare.com process and ship very quickly therefore we will do our best to modify an existing order however please keep in mind that your order may already have been dispatched, so be as careful as possible to provide the correct information when placing your order.